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Refund Policy

Thanks for shopping at oldshanghai.
If you are not entirely satisfied with your purchase, we're here to help.

You have [14] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Return address: 13th Floor, Menara Skymind, Jalan Sultan Ahmad Shah, 10050 George Town, Pulau Pinang. George Town, 10050 Penang , Malaysia 

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within [14] days, depending on your card issuer's policies.

You may request for a return and refund due to any of the following reasons:

  • Damaged - The product arrived with damaged exterior packaging, supported by clear photo(s).
  • Defective - The product arrived with damaged interiors, only noticeable by customers after packaging has been opened, supported by clear photo(s).
  • Late Delivery - The products were sent late in which exceeded the Seller’s committed estimate delivery date without any form of confirmation and communication to the customers.
  • Wrong Product - The product does not match the quotation, or invoice, or receipt, or delivery order.
  • Expired Products - The products delivered by the suppliers are expired without informing the buyers.
  • Or any other valid reasons subjected to case by case basis.

Contact Us
If you have any questions on how to return your item to us, contact us.

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